USAA

USAA is a Fortune 500 financial services company offering banking, investing, and insurance, with more than $100B in assets and 25,000 employees.

USAA enlisted the services of Prescient Digital Media to help it develop a vision and roadmap for the corporate intranet, and a new user experience design. Prescient completed an intensive assessment and planning project over 12 weeks, to the satisfaction of the client:

Assessment 

• Site Evaluation
• User Survey
• Business Requirements Interviews
• Focus Groups
• Research Review
• Key Findings & Recommendations 

• Strategic Plan
• Governance Model
• Business Case
• Personas
• Use Cases
• Information Architecture
• Wireframes
• Design: Creative Brief, Concepts, Design Guidelines
• Change Management Plan
• Functional Plan
• Intranet Blueprint Report & Presentation

Technology 

• Support for identifying implementation partner
• Recommendations for additional vendors, vendor evaluation matrix, counsel on selection