Sony Interactive Entertainment America

Sony Interactive Entertainment America (SCEAis a major video game and entertainment company specializing in a variety of areas in the video game industry, with several thousand employees.

SCEA identified an opportunity to improve operational efficiencies through an improved intranet corporate portal; they turned to Prescient to realize these efficiencies and improvements.





Solution

Prescient conducted an Assessment and Planning project for Sony’s internal employee portal that consisted of the following activities and deliverables:

Assessment

Planning

  • Research Review
  • Heuristic & Strategic Site Evaluation
  • User Survey
  • Business Requirements Analysis
  • Focus Groups
  • Key Findings & Recommendations

  • Strategic Plan
  • Governance Modelling
  • Information Architecture
  • Wireframes
  • Content Management Plan
  • Functional Plan
  • Usability Testing


Outcome

The following quote summarizes the success of our project and the satisfaction of our client:

“Very happy with the deliverables. These will be really important in order for us to complete the improvements to our intranet. We could not have done this without the excellent consultation from Prescient.”
- Anna Eyre, Intranet Site Manager, Sony

The project was completed successfully and with the following scores in the post-implementation survey (out of 10):

8 - Meeting expectations
8 - Communication/organization
9 - Quality of deliverables
9 - Consultant effectiveness
9 - Overall satisfaction

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