Joy Global

Joy Global Inc. is a Fortune 1000 company mining company with 11,300 associates spread across Australia, South Africa, United Kingdom, China and the United States.

In 2010, Joy Global expressed a need to redevelop its intranet using a proven methodology that considered the needs and requirements from all of Joy Global’s 10,000+ employees. At the time the project began, half of Joy Global’s employees were inside the US and the intranet is focused heavily on this user base for obvious reasons. Joy Global wanted to develop a strategy for the redevelopment of the intranet that will ensure a less US-centric feel to the intranet, resulting in a refreshed intranet that encourages all global employees to use regularly, and in turn, provides significant productivity and cost-savings for Joy Global.

Solution

Prescient met Joy Global’s need to develop an intranet strategy for its global audience through an assessment and planning phase

Assessment

Planning

  • Intranet Evaluation
  • Business Requirements Interviews
  • Focus Groups
  • Assessment Report
  • Strategic Plan

  • Business Case
  • Governance Model Development
  • Functional Plan                                     
  • Information Architecture    
  • Wireframes
  • Design



Result

The following quote summarizes the success of our project and the satisfaction of our client:

“Prescient staff are very knowledgeable and trustworthy sources. They are easy to work with and did a great job integrating with our staff to understand our business needs. We are very pleased with the project deliverables and confident the information provided will help us build a new intranet that provides a great deal of business value for years to come.”

- Lorie Greco, IT Analyst, Project Lead


Prescient Digital Media's Design Concept for Joy Global
CaseStudy