Covidien

Covidien, now part of Medtronic, is a global healthcare products company and manufacturer of medical devices and supplies with nearly 40,000 employees.

Recognizing Prescient’s experience in the healthcare and biomedical industry, Covidien hired Prescient to conduct a massive overhaul of its intranet. We identified the following objectives:  

• Gain a deep, objective overview of the current state of Covidien’s intranet
• Gather detailed stakeholder and user requirements
• Create an actionable intranet plan including:
• A list of requirements for implementing recommendations;
• A detailed intranet governance model with defined roles and responsibilities for all;
• A Business Case that support Covidien’s strategic focus areas and 'sells' the need for a new intranet;
• Employee focused, efficiency supporting information architecture and user experience design;
• Communications and change Management plans; and
• A comprehensive implementation roadmap.  

Approach

In order to deliver on these objectives, Prescient started the two phase project with Assessment activities including:

• A detailed business requirements analysis involving 21 senior managers and executives;
• In-depth user research including five focus groups, held in four regions;
• An extensive online user survey of 300 employee respondents;
• A review of recent intranet-relevant internal research; and
• A heuristic and strategic assessment and scoring of the current intranet.

The findings from these activities were presented in a Key Findings and Recommendations Report which served as the bridge and springboard to the Planning phase.  

During planning Prescient conducted the following planning activities: 

• A strategic planning workshop and a detailed intranet strategic plan;
• A governance modelling workshop and thorough governance model;
• A deep information architecture and user experience design based on both best practices and business and user requirements; and
• A Business Case with a documented an expected intranet ROI (return on investment)

Prescient also developed:

• A complete functional plan;
• A detailed content management plan with policies and roles and responsibilities;
• Use cases to support the business case for a complete intranet redesign;
• A change management plan;
• A creative guide and a complete, custom user experience design; and
• A 200+ page blueprint document which guided the implementation effort.

Goals Achieved

• Make accurate and relevant information easily navigable through a new intuitive, visually appealing design (pictured below).
• Improve employee productivity.
• Increase awareness and understanding of the company amongst employees.
• Secure ongoing support for evolving the intranet.
• Enable a greater amount of collaboration within SharePoint.
• Strengthen engagement with staff.
• Increase opportunity for conversation and collaboration.
• Increase ability to customize site.
• Promote culture, workplace value proposition.
• Increase collaboration and innovation across silos.
• Provide employees a more dynamic online experience.
• Provide Covidien with a clear guide for SharePoint implementation.

Results

Prescient's Design Concepts for Covidien

Need help with your intranet or digital workplace? Please contact us directly or call us at 416.926.8800