Intranet information architecture: don’t reinvent the wheel
By Toby Ward The ultimate goal of the intranet manager, architect is to create an ‘intuitive’ ... [read more]
This data is contained in the results of the Intranet 2.0 Global Survey, which included the participation of 561 organizations of all sizes from across the planet.
Intranet 2.0 Global Survey, n=552
“Once a nice-to-have or a future wish, Intranet 2.0 tools such as blogs, wikis and other vehicles have become mainstream, and are present in nearly 50% of organizations (regardless of size) in North America, Europe, and Australia and New Zealand,” says Toby Ward, the study author, and President, Prescient Digital Media.
Intranet blogs, wikis and discussion forums are quite pervasive, while podcasts and mashups remain an after-thought at most organizations:
Technology platforms
Less than two-thirds of organizations (63%) use a Content Management System (CMS) for their intranet:
While a CMS is the most popular technology platform to power an intranet, there is no dominant CMS solution amongst survey respondents – no one vendor has more than 20% market share:
SharePoint & other Intranet 2.0 solutions
Microsoft is leading the 2.0 charge and dominating all competition. For those organizations that have deployed 2.0 tools inside the firewall, about half have SharePoint (deployed in some shape or form). No other vendor is used in more than 20% of organizations (some organizations use multiple solutions):
Despite all the hype and regular press they receive, SocialText and Lotus Connections (Quickr) are only present in 3% and 4% of organizations respectively.
Cost of Intranet 2.0
Intranet 2.0 technology is cheap. Of those organizations that have implemented 2.0 tools, almost half have spent $10,000 or less on these tools:
Satisfaction
Satisfaction levels with Intranet 2.0 tools is low:
Barriers to implementation
“Without a proper plan and business case, many organizations will fail to properly implement Intranet 2.0 technologies,” says Ward. “Those organizations that don't have intranet 2.0 tools are not getting executive approval to proceed as they don't have a proper plan or business case that convinces senior management of the need.”
Of those organizations that have not implemented 2.0 tools, lack of a business case, executive support, and IT support are seen as the top barriers:
About the Intranet 2.0 Survey
561 organizations took part in the survey:
- 36% come from the U.S; 24% from Europe; 11% from Canada; 11% from Australia / New Zealand; 10% from UK
- 61% have more than 1,000 employees; 32% have 6,000 or more employees; 39% have less than 1000 employees
- 53% of organizations have had an intranet for 7 or more years; 17% of organizations have had an intranet for 2 years or less
- 13% of the organizations are government; 13% from technology; 12% from financial services; 6% from healthcare
- The online survey was concluded in early 2009 by Toby Ward, President, Prescient Digital Media
Full results
Summary report of Intranet 2.0 Global Survey
Purchase the Full Intranet 2.0 Global Survey Report
For assistance
For help implementing a social intranet or Intranet 2.0 tools see Intranet 2.0 Blueprint
For more information
For more information on the Intranet 2.0 Global Survey or for help in identifying, planning and implementing Intranet 2.0 tools, please contact Prescient Digital Media or phone 416.926.8800.
By Toby Ward The ultimate goal of the intranet manager, architect is to create an ‘intuitive’ ... [read more]
By Toby Ward, Founder, Prescient Digital Media To ensure great content on the intranet, your organization ... [read more]
[read more]
Some of the Intranet Case Studies at the Digital Workplace & Intranet Global Forum [read more]
by Toby Ward. Great intranets all have one thing in common – greatly skilled and ... [read more]
Two of the biggest areas of attention for today’s corporate intranets are mobile and chat ... [read more]
[read more]
The social intranet is nothing new, but advances in social computing, and a supporting cultural ... [read more]
Intranet news is one part people, one part process, one part technology. [read more]