First American Financial

In 2010, First American required the services of a consulting firm to help it undertake a redesign of the existing intranet, FACentral, to provide a single authoritative platform for First American employees across the enterprise. 

First American hired Prescient in 2011 to help it conduct extensive research to understand and analyze the core needs of First American employees, and design an effective and intuitive user interface for the new corporate portal.

Prescient met this challenge by conducting a thorough Assessment and Planning phase, two components of Prescient’s proven five phase methodology. The project consisted of the following:

Assessment	Planning
Site Evaluation Interviews Focus Group User Survey Key Findings Report Key Findings Presentation	Strategy Governance IA-Card Sort Personas Functional Plan Wireframe Usability testing Design and guidelines Intranet Blueprint Intranet social Media add-on assistance

The project was completed successfully and the client was satisfied. The client gave us the following scores in the post-implementation survey (out of 10):